We apologize for any delays you might be experiencing with your order. The first step is to log into your account and check your order history. From there, you can access your order status and determine what might be causing the delay. If you can access tracking information, you can check out where your order is. You can also confirm that your order was actually sent in the first place. Another option might be to reach out to the shipper and inquire about unexplained delays. If you can’t seem to locate your order, be sure to reach out to our customer service team. We’ll help you resolve this situation. 

Unfortunately, mistakes do happen, and we’re sorry if your order was missing an item. The first thing you need to do is check your account and access your order history. From there, you can see your order invoice. Double-check that you actually ordered the missing item before moving forward. Next, contact the shipper and ask whether your order was shipped in separate packages. Sometimes, this can result in one package arriving much earlier than the other. If the situation can’t be resolved with these steps, reach out to our customer service team, and we’ll do our best to make it right. 

We apologize for any broken items that might be in your order. Rest assured that we carefully check all of our items before sending them out, and any breakage likely occurred during the shipping process. Contact our customer support team as soon as possible after you discover the broken items, and try to take as many pictures as possible that illustrate the issues. Sometimes, a video might provide a better depiction of the breakage, especially if there are moving parts involved. Do not dispose of the item(s) until we’ve had a chance to check out the situation, and keep all of the original packaging until further instruction. These same guidelines apply to products that are missing parts or defective in any way. Our customer support team will strive to resolve this situation as quickly as possible.

We strongly advise against using our window film for windows it is not designed for. When you use automotive film on residential windows, there is a risk that you might damage the glass. This is due to the fact that automotive film is designed for use with automotive glass, and as such, it can expand with heat. Those same properties could theoretically lead to cracks or even exploding glass if used on residential windows. Furthermore, automotive film will fail to provide adequate heat rejection, and it will generally perform to a substandard level when installed on residential glass. At the end of the day, it’s always best to use our films as they were intended to be used.

If you’re running a tinting business, you might be wondering how much film you actually need to order. We generally recommend that our customers buy in bulk, as this can save money in the long run. It also lowers total shipping costs and ensures that you won’t be constantly ordering new film. That said, you can also order one or two roles to test out the performance levels of our film before placing a large order. 

If you’re running an auto tinting shop, consider how many vehicles you tint every week and base your calculations on that number. Just remember that all vehicles are slightly different, and larger vehicles may require more film. It’s always a good idea to order slightly more than you think you need, just to be safe. This helps to account for mistakes and waste when cutting out patterns. 

If you’re providing residential or commercial tinting services, calculating the amount of tint you need might be much more straightforward. Simply calculate the total square footage of the windows you plan to tint, add in a little extra to account for mistakes and waste, and you’re good to go.

Many of our films do come with a warranty, although the specific warranty type depends on the exact film. For example, many of our more affordable films come with 2-year warranties, while mid-level films tend to offer a 5-year warranty. We stand behind our best films, which is why we offer a lifetime warranty on these premium products. This is another important reason why you might consider high-level film instead of the more affordable alternatives. 

With all that said, our warranty does not cover certain situations. Check our Warranty page for more information. Remember to use the film for its intended use. If you use automotive film for commercial or residential windows, the warranty will not cover any potential issues.

Our film is designed to be easy to use for both seasoned professionals and beginners. If you want to tint your own vehicle and save yourself the cost of hiring a certified window tinter, we encourage you to give it a shot. With that said, you might want to watch a few “how-to” videos before jumping straight in. In addition, we recommend practicing on a spare piece of glass or an older vehicle before attempting to tint your prized sports car for the first time. 

At the end of the day, it often makes sense to trust the professionals, as mistakes can be costly. That being said, you can purchase our film yourself and then hire someone else to install it. This may provide you with considerable savings.

It’s always a good idea to let vehicles cure after applying our window film. Cure times vary based on a number of factors. Firstly, consider the type of film you used. Some films are specially designed to dry and cure faster than others, such as our Quick-Dry Plus. Others may take longer to cure. 

Secondly, you should consider the temperature and the general environment. Many tinters like to leave vehicles in the sun, as this can speed up cure times. Others do not have the luxury of living in a sunny state, and cure times may take significantly longer as a result. In a relatively hot location, it shouldn’t take longer than 24-48 hours for our films to fully cure. In colder locations, cure times can be significantly longer.

Many customers need a little convincing before they fully understand the incredible features of Solar Control Films. You can show off the capabilities of your new film in a number of ways. If you’re installing our PPF, you can use specialized devices that simulate the effect of gravel and debris on car surfaces. You can then show off our PPF’s self-healing properties by leaving it at room temperature. 

If you want to show off the heat-rejecting capabilities of our film, you might want to obtain a light box. This will show the customer how much light and heat our film is capable of blocking. Finally, there are handheld devices that can measure things like UV rejection rates and VLT rates.